Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, EFT, and other payment methods available at checkout.

Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to make changes. We can only modify or cancel orders that have not yet been dispatched.

Shipping

How long will my order take to arrive?
Standard shipping within South Africa takes 3-7 business days. Express shipping takes 1-3 business days. International orders may take 7-21 business days.

Do you ship internationally?
Yes, we ship to selected international destinations. Shipping costs and times will be calculated at checkout.

Products

Are your collectables authentic?
Yes, all our products are 100% authentic and sourced from reputable manufacturers and suppliers.

Do you restock sold-out items?
We do our best to restock popular items. Sign up for our newsletter or contact us to be notified when a specific item is back in stock.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery for items in their original, unused condition. Please visit our Shipping and Returns page for full details.

Still have questions?
Feel free to contact us — we're happy to help!